When a customer creates a personal account in the shop storefront this information is transferred in real time to SAP Business One. Here he is set up as a ?business partner?. If , for example, the customer should later on change his address, e-mail address or telephone number, ePages 5 transfers the new information to SAP. The exchange also works in the opposite direction: After a merchant makes changes to customer data he can transfer it at the click of a button from SAP Business One to ePages.
The customer places an order in the shop storefront. The order is transferred in real time to SAP Business One, where the order number is generated. The number is immediately sent back to the shop and shown to the customer in the order confirmation. The status of the order is managed in SAP Business One and transferred from here to the ePages shop. The customer can use his personal account to track the status of his order at any time.