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Customer Success Manager (m/f)

Berlin/Potsdam/Viernheim Full Time

  • Are you looking for new challenges and want to prove yourself in international projects for famous brands?
  • Will you be a great asset to our team with your outstanding skills?
  • Are you willing to constantly learn and be open to new technologies in the fast changing e-commerce environment?
  • Are you looking for a pleasant working environment for the long term?

Then we look forward to your application!

ABOUT US

At Mobizcorp, we have been successfully providing digital commerce strategies for renowned international brands since 2003. As one of the world‘s first Salesforce Commerce Cloud Partners and the world‘s first NewStore Service Partner, we stand for top quality, professionalism, passion and innovation. Based on our extensive experience in international digital commerce consulting and services, we are proud to be one of the leading e-commerce service companies on a fast changing digital commerce market.

YOUR RESPONSIBILITIES

You are an e-commerce professional and you know how to make your customers’ shops even more successful?

You recognize potential for optimization and you understand how to pick up your customers wherever they are.

You will be responsible for managing and supporting our existing customers as part of our solution support based on the Salesforce Commerce Cloud. Thereby you are the interface between the customer and our project team. The long-term success of the customers in e-commerce is your goal and your motivation – every day! The following tasks in particular await you:

  • As part of the solution support, the technical management of internal project staff, the continuous exchange with the customer as well as the management and coordination of external partners
  • You are independently responsible for a customer, recognize interrelationships & optimization potentials and help to always find the optimal solutions for the customer’s needs
  • Responsibility for internal processes and close cooperation with the specialist departments
  • The preparation of customized offers of cross-selling and up-selling measures

YOUR PROFILE

You have a degree in computer science or a comparable qualification, a basic understanding of business administration and already have professional experience in the IT environment. You speak English very well, enjoy managing your own team and always work independently and purposefully. You are also interested in developing and implementing innovative solutions to complex problems and are happy to pass on your knowledge to your colleagues. You also have the following skills:

  • Very good communication skills and quick apprehension
  • Experience in independent account- /customer care
  • Project experience with customers over a period of several months
  • Structured working method and hands-on mentality
  • Organisational skills and results driven
  • Enthusiasm for the digital work environment and a very good technical understanding
  • General willingness to travel
  • Very good MS-Office skills

WE OFFER YOU

You will have the opportunity to work in one of our three development locations which are based in Berlin, Potsdam and Viernheim. You will be a part of motivated, multicultural teams and will have the chance to be innovative and to develop yourself.

We also offer:

  • Family-friendly working atmosphere with flexible working hours
  • Working in small- and medium-sized teams
  • The chance to manage your own team
  • Versatile opportunities for further development and career options
  • A casual communication culture on all levels and flat hierarchy
  • Modern space for creative breaks with table football
  • Free nuts, fruits and vegetables
  • Events with the entire team
  • Unlimited coffee for the necessary caffeine boost
  • Company pension
  • Modern and safe workplace

HAVE WE SPARKED YOUR INTEREST? 

Then email your application and CV, including your salary expectation and the earliest start date. Please also read our Privacy Policy.

jobs@mobizcorp.de
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